Shipping & Returns

Shipping information and delivery costs

Our warehouse uses an enterprise-class stock management system that updates our inventory in real-time on our web site. A green display means that the article is on stock. We ship on a daily basis (Monday to Friday) by parcel service or forwarder. The delivery costs will be charged depending on the volume or product weight. You’ll see the costs before your order is concluded. The standard delivery time for storing goods within Austria is 1 to 2 working days.

IG deliveries to EU countries Deliveries to companies in other EU Member States are made after submission and verification of the UID number, without sales tax. Any overpayments from these deliveries will be refunded.

For further countries information can be found under the following link: European Commission

Delivery to non-EU countries - In our shop, all prices for end customers incl. Austrian VAT are indicated. Of course, we do not charge sales tax to customers from Switzerland and other non-EU countries. You only pay the import VAT and any applicable customs duties. The dispatch by Austrian Post guarantees a speedy customs clearance.

The following standard prices apply in Switzerland:

Packages up to 25 kg Shipping by Austrian Post:
Customs clearance 11.50 CHF + a value added tax of 3% + VAT based on the value of the goods

The maximum customs clearance fee is CHF 70.00

Pallet delivery with forwarding: Customs duty depending on canton and forwarder + VAT based on value of goods

Here you can get more information about deliveries to Switzerland: Schweizer Eidgenossenschaft

Self pick up orders

If you choose self pick up there are no delivery costs. Normally the goods are ready for picking up within 24 hours. You’ll be informed once your order is ready. Please await this message, otherwise we can’t guarantee that your order is prepared.

 Delivery- and shipping cost include 20% VAT

Cash on delivery fee Austria 4,80 € (incl. VAT)